eBay have a reputation for poor customer service. Ask them a question and they merely copy and paste something from the help pages which may or may not relate to the question you asked. Complain and they ignore you, close your account and they don’t care – a new seller will be along soon.

Yes, they get buyers to their website but with eBay’s appalling customer service and their I don’t care attitude does it really represent good value for money?

I had a few difficult “buyers” recently. I’m not complaining about them. Online or in a shop, there will always be cheats and thieves: a sad part of doing business in Britain.  Sure you should have polices in place to avoid these people as much as possible but don’t treat everyone as if they are out to rip you off – it should not be a race to the bottom. A business should NEVER be run to the lowest common denominator: a mistake many eBayers make.

I believe the majority of people are honest and want to enter into a transaction of mutual benefit and appreciation. Supply a good product, appreciate their custom, offer a good service and the customer will reciprocate.

In these difficult economic times, just like consumers, businesses need to spend their money wisely, making every pound work hard for them. When problems arise and eBay give their usual I don’t care attitude I  stop and wonder what am I paying them for? Hundreds of pounds a month for that? Is that really good value?

After all, I am paying their wages, those eBay employees who copy and paste nonsense, who take no pride in their work and give completely contradictory answers delivered in their usual I don’t care way. Is this a wise way to spend my money?

I have to conclude the answer is no. I wouldn’t expect consumers to put up with that, so I will close my eBay shop. With the new allgiftsdirect Magento website up and running it makes more sense to invest in that.

 

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