Top 3 reasons I refuse to do business with some companies:

• Lying: when the trust goes my custom goes with it.

Real example: after buying from a company I received an email to say sorry but they are unable to supply due to flooding and damaged goods. I noticed the items were still advertised but at a higher price. Using a different ID  I enquired if the items were available. Yes, they had plenty of stock at the newly advertised higher price. I went elsewhere.

• Sending something else – without asking first.

Not even an explanation: due to being discontinued we have substituted this item with… That is annoying enough but simply sending something different without any explanation is so frustrating and enough to make me go elsewhere. I know what I want so if you don’t have it please at least let me know. I went elsewhere.

• Slow Delivery – As long as you tell me.

On its own, not a reason not to shop – if more time is needed I can cope with that. As long as you tell me.

I hope listing them here helps you avoid them.

• be honest
• keep people informed

Simple yet why do so many business fail to do this? Do you?

NB: if you are looking for examples of what type of language to use to communicate difficult situations check out this article about professional languagee.

 

In addition please ensure your customer service skills are top notch.